📦 Orders
How long does order processing take?
We process all orders within 1 to 3 business days, Monday through Friday. Once your order has been packed and handed to the carrier, you'll receive a shipping confirmation by email.
When will my order arrive?
Total delivery time is 6 to 11 business days, Monday through Friday. This includes both our processing time and the time your package spends in transit. For more detail, take a look at our Shipping Policy.
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to update or cancel it for you. Just email us as soon as possible at info@bowandroseboutique.com with your order number, and we'll see what we can do.
I entered the wrong address, what now?
Send us an email right away with the correct address. If your order has already been dispatched, we unfortunately can't guarantee that the address can still be changed, so the sooner you reach out, the better.
I did not get an order confirmation
First, take a look in your spam or promotions folder, as confirmation emails sometimes end up there. Still nothing? Email us with your full name and the email address you used at checkout and we'll look into it for you.
How do I know if my order has been shipped?
As soon as your order leaves our warehouse, we'll send you an email with your tracking information so you can follow its journey.
Where can I read the full terms for my order?
For the complete rules around ordering, payment and use of our site, see our Terms of Service.
🚚 Shipping
How long does shipping take after dispatch?
Once your order has left our warehouse, transit typically takes around 5 to 8 business days, Monday through Friday, depending on your location.
How do I track my order?
As soon as your order ships, we'll email you a tracking link. You can also check the status of your delivery anytime through our order tracking page.
My tracking is not updating
It's normal for tracking to take 24 to 72 hours to refresh after dispatch. If there's still no movement after that window, email us and we'll look into it with the carrier on your behalf.
My package says delivered, but I do not have it
Start by checking your mailbox, porch, any neighbours, and your building's reception desk if you have one — packages are sometimes left in a nearby safe spot. If it's still missing after 24 hours, get in touch with us so we can help track it down.
Where do you ship to?
At the moment, we ship to Canada only. If you're located outside of Canada, we're unfortunately not yet able to process your order.
Where can I find your full shipping details?
For complete information on processing times, delivery windows and shipping costs, visit our Shipping Policy.
🔁 Returns and Refunds
What is your return policy?
You have 30 days from delivery to request a return on eligible items.
What are the return conditions?
To be eligible, items must be unused, unworn, and returned in their original condition.
How do I start a return?
Email info@bowandroseboutique.com and let us know:
- Your order number
- The item(s) you'd like to return
- The reason for your return
We'll get back to you with the next steps. You can find the full details in our Refund Policy.
When will I receive my refund?
Once we've received and inspected your return, we'll issue your refund to your original payment method. Most refunds appear within a few business days after that, though the exact timing can depend on your bank or card provider.
Can I exchange an item?
If the size or item you'd prefer is in stock, we're happy to arrange an exchange. Just email us with your order number and let us know what you'd like instead.
Who covers the cost of return shipping?
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect. More details can be found in our Refund Policy.
💳 Payments
Is my payment secure?
Absolutely — all payment details are encrypted and protected using industry-standard security measures. You can read more in our Payment Policy.
What payment methods do you accept?
We accept a range of common Canadian payment options at checkout, including all major credit and debit cards as well as popular digital wallets.
👗 Products and Sizing
How do I choose the right size?
Check the size guide on the relevant product page, where available. If you're in between sizes or just not sure, email us and we'll be glad to help you pick the right fit.
Will sold out items come back?
Some items are restocked, while others aren't brought back once they sell out. If you'd like an update on a specific product, email us the product name and we'll let you know as soon as we have news.
Contact Information
Store name: Bow And Rose Boutique
Company name: Castellan Goods LLC
Registration number: 002008826
Company address: 418 Broadway, Albany, NY 12207, United States
Phone: +1 6722730572
Email: info@bowandroseboutique.com
Our customer service is available from:
Monday to Friday | 09:00 – 17:00 (ET)
Saturday and Sunday | 12:00 – 17:00 (ET)
We aim to respond to your inquiries within 24 hours.